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ScamGuard is a free consumer protection website with user-generated content where anyone can publicly report scams, ripoffs, and fraudulent, suspicious, or deceitful activities of businesses and individuals. Submitting a complaint or scam report to ScamGuard.com is relatively simple, and users can remain anonymous.

ScamGuard does not investigate complaints reported to the site.

ScamGuard.com is a website to learn about businesses that are scamming people online. Anyone can make a report and view reports made about any individual or company. When you submit a report to ScamGuard, the post can reference any company, product, service, or individual. Some of the most popular scams on ScamGuard.com are:

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Online defamation or cyber libel refers to a written (online) statement that involves a false statement of fact that injures the reputation of another.

Truthful statements that damage the reputation of another will not create liability for online defamation.

For example, if your company has been found guilty of unreasonable restraint of trade, a comment on ScamGuard.com that your company is a monopoly crushing small local businesses would probably not be defamation as a matter of law, even though the statement might damage your company’s reputation.

Examples of damages due to online defamation include reputational harm, a decline in a public company’s stock price, loss of employee morale, reduced consumer confidence, emotional distress for the victims and their families, and financial losses.

In their FAQs, ScamGuard has a Defamation Clause: “Under no circumstances does ScamGuard allow anyone to post defamatory or false information. ScamGuard may share full user information as part of a defamation complaint if required by the court or a subpoena.”

On ScamGuard.com, companies and individuals can respond to scams ScamGuard users report. However, in an unfortunate paradox for businesses, the more content and user engagement on a particular page, the more visible the page will be in online search results.

Members are not able to remove complaints on ScamGuard. Even if the company can resolve the complaint to the customer's satisfaction, the review will remain on the Website and be available to anyone searching for you or your company on Google and other search engines. The complaint will be marked “Resolved,” but the damage to your business reputation may linger for a long time.

To remove a false or defamatory complaint from ScamGuard.com, and the original poster doesn’t disclose their real name, the business owner must file a lawsuit to identify the individual so that they can be held accountable.

The original intention of the Communications Decency Act (CDA) was to protect young Internet users from sexually explicit content.

However, Section 230 of the Communications Decency Act protects websites from legal liability for the comments of their users.

Section 230 has helped the Internet grow and expand the universe of websites for users to post helpful information online. For example, Facebook, YouTube, and other sites would only exist with the broad immunity afforded by the CDA.

It also means some websites exist for people to post negative reviews, hateful speech, cyberbullying, and online harassment — and the websites are protected from liability for the content posted by others.

When someone posts content on ScamGuard.com, they can only use your copyrighted content if it is considered Fair Use. Fair use is a doctrine of U.S. copyright law that permits the use of a copyrighted work without permission from the copyright holder under certain specific circumstances.

Commentary and criticism are all examples of activities that qualify as fair use. It is challenging to assert a successful copyright claim against a website like ScamGuard.com or its users for content in which you may have a copyright interest.

For example, using a company logo or a screenshot from a company website may be protected by copyright but would likely be able to be used by ScamGuard.com under the Fair Use doctrine.

A DMCA takedown notification can be used to remove posts from ScamGuard.com that violate copyright law.

Upon receipt of a DMCA-compliant notice of an infringement, ScamGuard.com must “expeditiously” remove or block access to the allegedly infringing material.

This can be the full post or a portion of the post alleged to have been infringed.

Although ScamGuard.com can submit a counternotice, challenging the basis for the removal, most complaint sites will not.

To submit a DMCA takedown notice, you must send a written letter to the DMCA Designated Agent for ScamGuard.com.

Some of the things you need to include are:

• Identification of the copyrighted work(s) that the copyright holder claims have been infringed;
• Identification of the material that is violating the copyright interests of the copyright holder, and sufficient information to locate that matter on its website;
• Contact information for the copyright holder or its agent;
• A statement in good faith that the use of the allegedly infringed material is not authorized by the copyright owner, its agent or the law; and
• A statement that the above information is accurate that the complainant is the owner or is authorized to act on behalf of the owner of the copyright
• A physical or electronic signature of the copyright holder or its agent.

There are several ways to remove a post on ScamGuard.com. If there is no legal basis for asserting a copyright claim and the individual or company subject to a defamatory post declines to pursue legal action against the individual(s) who posted the original report, there are other options for removal.

Users who posted a complaint on ScamGuard.com can submit removal requests via email for any complaints they created. The removal request must be sent from the email address associated with the user’s account.

You can also consider working with an online reputation management company. Reputation Rhino can eliminate the impact of damaging reviews and other negative content.

Contact us today and learn about our guaranteed removal service for ScamGuard.com.