Do You Have Less Than A 5-Star Reputation Online? We Can Help!

Unlock the Power of Customer Feedback with Expert Review Management Strategies!  Book A Call Today!

Do You Have Less Than A 5-Star Reputation Online? We Can Help!

Unlock the Power of Customer Feedback with Expert Review Management Strategies!  Book A Call Today!

Book A Call Today To Discover How We Can Help Manage Your Online Reputation!

Online Reputation Management

Do Your Online Reviews Reflect the Best of Your Business?

Underutilized Feedback: Are you overlooking the goldmine of growth opportunities presented by customer reviews? Ignoring feedback can lead to missed insights on business improvement and customer satisfaction.
Negative Impact: Has a negative review ever blindsided you? Even a single poor review can significantly harm your brand's reputation, deterring potential customers and diminishing trust.
Inconsistent Engagement: Do you respond to every review? Failing to engage with reviews, especially negative ones, may give the impression that your business doesn't value customer input or is uninterested in improvement.

Why Your Business Reviews Matter

Online reviews are how potential clients and customers discover, evaluate, and develop trust for your company.

Business review sites can inform business owners about patterns and practices of concern, like inadequately trained staff or product/ service quality issues that can be fixed.

Business reviews provide the owner an opportunity to identify and reward loyal customers with a thank you and recognition.

Business reviews can convert a customer or client’s negative experience into a second chance.

A business that takes proactive steps to attract positive reviews will discover that review sites like Yelp, TripAdvisor, Google My Business and the Better Business Bureau (BBB) and others drive traffic, leads and sales.


of consumers search online for local business


of consumers read online reviews for local business


trust online reviews as much as a personal recommendation

Book a FREE consultation today to discover how Reputation Rhino can optimize and manage your business reviews to enhance your online reputation.

Your online reputation is the frontline of your business image.

Reputation Rhino Can Help You Build Customer Confidence Strengthen Consumer Trust Enhance Your Online Visibility Secure Lasting Brand Loyalty Amplify Positive Business Recognition .

When potential customers search for your business, ensure they are greeted with positive reviews and credible, trustworthy information

At Reputation Rhino, we don’t just manage your reputation; we ensure it excels, empowering you to focus on what matters most—delivering exceptional service.

Award-Winning Reputation Solutions not only For Businesses but Individuals too!

Reputation Rhino has been recognized by some of the largest and most respected news media in the world. Our extraordinary team of experienced legal, public relations, marketing, and technology experts have been featured on Bloomberg Businessweek, CrazyEgg, Forbes, PromotionWorld, DesignRush, U.S. News, Clutch, Hollywood Reporter, WABC Radio, MSNBC, Fox News, and many more.

Optimize Your Online Visibility... Book A FREE Action Plan Call And Find Out How We Can Boost Your Brand Online!

How and When to Manage Your Online Reputation Effectively

In today's digital-first world, the timing and technique of managing your business reviews are critical to shaping public perception. At Reputation Rhino, we employ a strategic, multi-faceted approach specifically tailored to enhance and protect your review profile. Here’s a closer look at our comprehensive strategies designed to ensure your business's online reviews reflect the high quality and reliability you offer.

Comprehensive Monitoring:
We thoroughly monitor a variety of platforms, including major consumer review sites like Google My Business and Facebook, as well as industry-relevant directories. This comprehensive surveillance ensures that all mentions and reviews accurately reflect the high standards you uphold, guaranteeing that no part of your digital presence is overlooked.

Proactive Response:
Our team adeptly addresses each piece of feedback, transforming even negative comments into opportunities to showcase your commitment to excellence. By actively managing responses, we help you engage constructively with your audience, strengthening trust and enhancing your overall reputation.

Strategic Outreach:
We engage with your satisfied clients or customers, encouraging them to share their positive experiences. This organic promotion boosts your visibility and credibility. Through targeted email campaigns, social media engagement, and direct interactions, we amplify the voices of those who appreciate your services, significantly boosting your public image.

Detailed Reporting:
Receive in-depth monthly reports on your online reputation, enabling you to track trends, assess sentiments, and refine your engagement strategies. These reports provide actionable insights, empowering you to make informed decisions that continuously improve your standing in your respective field.

Book a FREE Consultation to Discover How We Can Enhance Your Business Reviews and Online Presence!

Understanding the Impact of Your Online First Impressions


Online Review Management

According to a recent eMarketer study, 92% of internet users read reviews and 89% of people say that the reviews influence their purchasing decision. We work with you to implement a highly effective process for obtaining positive customer reviews on Google Places, Yelp, Yellow Pages and other relevant review sites. In our online world, reputation and reviews are closely linked. 

We also know how to deal with negative reviews on anonymous sites like, PissedConsumer,,, revenge porn websites, and cheater websites.

Establishes Trust and Authority

Attracts New Clients and Customers

Maintains Customer Loyalty and Increases Lifetime Customer Value

Blow Past Competition and Take Top Rankings On Google

What Our Clients Say:

"Reputation Rhino manages my social media, print advertising, blog marketing, online reputation management and public relations strategy, and I'm winning"

Martin Laderman

Martin H. Laderman

MEM Property Management

"We've been with Reputation Rhino for almost three years and I’ve never worked with a company that is so committed to the success of their clients and able to deliver results month after month. We have ten keywords on Page 1 of Google."

Elliot Braha

Elliot Braha

42nd Street Photo

"Reputation Rhino is the best at what they do. I have seen them make RipOff Reports disappear from Page 1 and bury Yelp reviews deep into the search results."

Eric Richman

Michael Mann

Innovative Style Group

Optimize Your Online Visibility... Book A FREE Action Plan Call And Discover Effective Strategies!

You've got questions? We have answers!

How can I monitor online reviews?

According to BrightLocal, 95% of people read local business reviews, and 85% of consumers trust those reviews as much as they trust advice from a friend or family member. This means that you must monitor your online reviews so you know what your potential customers or followers are seeing. Doing this on your own can be a daunting task, and without professional tools and advice, you will likely only get a glimpse of what consumers are seeing. Working with a business review management company for online review monitoring and review management will give you all the information you need to turbocharge your online reputation and correct small problems before they go viral.

How do I remove negative reviews online?

In most cases, the best way to deal with negative reviews online is to address them in a positive manner or ignore them (when there’s abusive language, for instance). However, there are some cases in which defamation or libel are involved, and the removal of the review will be in your best interest. The procedure for removing a negative review is highly dependent upon the platform where it was posted — Yelp, Glassdoor, Google all have different and complex requirements for review posting and review removal. Consider working with an experienced online reputation management company with knowledge of copyright laws, the Communications Decency Act, Fair Use, confidentiality, false and unprivileged statements rules, and the terms and conditions of review sites.

How do I remove a bad review from Google My Business?

Google is the number one place for online reviews, making Google My Business highly visible in search results, and very important to the online reputation of your business. In 2019, 4 million business profiles and 75 million reviews were removed by Google. Your best course of action, should you find a negative review of your business on Google, is to contact the reviewer and ask them to remove the review or reach out to an online reputation management company. You can also ask a reviewer to edit the negative review, or you can respond to it publicly, offering to correct the situation. Please note that Google will not remove a review simply because you do not agree with it – opinions, even negative opinions, are protected speech. You must prove it to be fake or in violation of a law to have it removed.

How do I remove fake Google reviews?

Google does have a spam filter in place to flag fake reviews, however, it’s not perfect. It’s estimated that 74% of internet users have read a fake review in the past year. If you find a fake review on Google, and you can prove that it’s fake (the reviewer never actually did business with you, for instance), you can request that Google remove it. This can be done by flagging the review and speaking with Google. The process will take a minimum of a few days and can often be expedited by working with an experienced online reputation management company.

How do I respond to a negative review?

A negative review should not be responded to with denial or anger. Negative reviews should only be ignored if the reviewer uses foul language or other online behavior so that resolution or compromise is impossible. If you discover a negative review, start by thanking the person for their feedback. Then ask what you or your company can do to remedy the situation. Even if you do not wish to save this person as a customer, your response is important because hundreds, maybe thousands, of other potential customers will read your reply and see your commitment to customer service and the steps you have or will take to improve your operations. In fact, 82% of consumers will actively seek out negative reviews, simply to read the interactions between reviewers and businesses. Plus, studies have shown that customers will spend five times longer than average on the site when reading conversations between reviewers and the business.

How do I respond to a positive review?

When you or your business get a positive online review, it’s important to acknowledge the reviewer and thank them for their time. Do not respond generically. Instead, directly address the language they’ve used and been specific. This shows them, and everyone else who reads your response, that you care about the results of your work. When you reply to positive reviews, reviewers are far more likely to become brand ambassadors and word-of-mouth advertisers.

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