Your All-In-One Solution To Online Reputation Management

Online reputation management is an essential element of the marketing strategy for every successful business.

of consumers search online for local business

of consumers read online reviews for local business

trust online reviews as much as a personal recommendation

Business review sites can inform business owners about patterns and practices of concern, like inadequately trained staff or product/ service quality issues that can be fixed.

Business reviews provide the owner an opportunity to identify and reward loyal customers with a thank you and recognition.

Business reviews can convert a customer or client’s negative experience into a second chance.

A business that takes proactive steps to attract positive reviews will discover that review sites like Yelp, TripAdvisor, Google My Business and the Better Business Bureau (BBB) and others drive traffic, leads and sales.

MAKE A STELLAR FIRST IMPRESSION

According to a recent eMarketer study, 92% of internet users read reviews and 89% of people say that the reviews influence their purchasing decision. We work with you to implement a highly effective process for obtaining positive customer reviews on Google Places, Yelp, Yellow Pages and other relevant review sites. In our online world, reputation and reviews are closely linked. 

We also know how to deal with negative reviews on anonymous sites like RipoffReport.com, PissedConsumer, ComplaintsBoard.com, Thedirty.com, revenge porn websites, and cheater websites.

Reputation Rhino provides advanced review management solutions through our 5 pillars of reputation success: Monitor, Response, Outreach, Negative Review Removal and Reporting.

We actively track over 200+ customer review websites and are immediately notified when each new review is posted or revised making your online presence a priority. 

We provide review monitoring solutions for the following popular review and customer complaint sites: BBB Reviews, Customer Lobby, Google My Business, Facebook Reviews, Kudzo, PeopleClaim, SuperPages, Yahoo! Local, Consumer Affairs, Yelp, TripAdvisor, PissedConsumer, RipoffReport, TrustPilot, Glassdoor, Merchant Circle, Judy's Book, and many more!

However, in our experience, when someone who has a positive experience is asked to share that experience with others, they are more than willing to do so.

Our efforts extend beyond merely managing your digital reputation to proactively shaping it, turning potential crises into opportunities for enhanced customer trust and credibility. The combination of our advanced tools, strategic acumen, and unwavering commitment helps safeguard your brand's integrity, allowing you to focus on what you do best - serving your customers excellently.

Remember, while it is essential to accumulate positive reviews, eliminating negative ones plays a crucial role in maintaining a well-rounded, authentic online reputation. Our Review Removal pillar aims to help you accomplish just that.

Set alert daily, weekly, monthly upon request and change these settings easily inside your Dashboard Manager.

We also use the most advanced search engine optimization (SEO) tactics available to move these business review sites higher in the search rankings. Customers will see dozens of positive 4-Star and 5-Star reviews from your best customers across multiple independent websites. Review optimization is one of the most powerful ways to promote your brand online and own Page 1 of Google.

It is just as important to respond to positive reviews as negative reviews. Customers that leave a positive review deserve acknowledgment and thanks — they are your loyal customers and brand ambassadors and most likely to recommend your company to others.

New potential leads and customers are always searching for the best business with great online reviews. In fact, 85% of consumers will trust an online review just as much as a personal recommendation. Responding to positive reviews allows new customers to see that you CARE about your customers and the business they bring you. You may also use these positive reviews in your marketing and sales materials.

Some businesses decide to ignore negative reviews because they are either worried that it will draw more attention to the negative review or they are afraid to admit the customer may be right. In our experience, when a customer has taken the time to leave a negative review, it is almost always in your best interest to respond. 

Of course, there are some reviews that are best ignored, such as if a customer is using hateful or hurtful language or is simply looking for a fight.

 However, in most cases effectively responding to negative reviews can help win back unhappy customers, and show that your business is focused on solving problems, not ignoring problems. A common mistake many business owners make when responding to negative online reviews is to be defensive and argumentative.

Remember, what you say can and will be used against you, so it is best to take the conversation offline whenever possible. In your review, it is reasonable and often expected to acknowledge any mistakes, and if you can give specific examples of how you will improve in the future, you can blunt the impact of any negative review.

We understand that people are far more likely to share a negative experience than a positive experience. This is human nature and it applies in both the “real” world and the online world.

 However, when someone who has a positive experience is asked to share that experience with others online, they are more than willing to do so. Just ask! Let your customers and clients know how important reviews are to your business and ask them to share their positive experiences with others. You will be amazed at the results!