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Scam.com is a popular online complaint website with a bulletin board-style forum interface for consumers to report scams and expose other fraudulent and deceptive business practices. There are 56,495 threads, 777,673 posts, and 319,058 members of the Scam.com community. The site attracts tens of thousands of visitors monthly.

According to a recent survey by BrightLocal, 86% of consumers read reviews for local businesses (including 95% of people aged 18-34). A negative review can drive away 40% of potential customers. A review on Scam.com can destroy a business.

Scam.com is a free website where people can share information and comments about scams and other fraudulent and deceptive business practices. It is organized similarly to an online bulletin board site, and there are categories for many popular scams, including:

• Political Scams 
• MLM Scams 
• Internet Scams 
• Religious Scams 
• Work at Home Scams 
• Conspiracy Theories 
• Investment Scams 
• Science Scams 
• Corporate Scams 

• Mail Order Scams
• Insurance Scams
• Government Scams
• Used Car Scams
• Retail Scams
• Charity Scams
• Medical Scams
• Sports Scams
• Hotel Scams

There is a General Chat for scams that don’t fit the above categories and even a thread entitled “Don’t Watch These Movies.”

Within the chat threads, people can ask questions about specific companies as to whether they are a scam or legitimate. However, even suggesting or questioning whether a company is a scam can damage a business's reputation.

Consumer complaint websites can be essential in protecting the public from misleading and deceptive conduct, fraud, and other civil and criminal wrongdoing. However, on Scam.com, anyone can anonymously post anything about anyone, regardless of whether it is truthful.

Scam.com does not investigate the claims made on the site and expressly disclaims any responsibility for content posted by others.

Online defamation (also called cyber libel) is a severe matter, and you can act against individuals trying to damage your reputation.

Cyber libel is a false and unprivileged statement damaging an individual’s reputation and published “with fault,” meaning due to negligence or malice.

In cyber libel cases, you must prove that the person’s online statements were untrue and how they affected you or your business.

Suppose you can prove the content is false. In that case, you still need to be able to show damage or harm, and this can be challenging and may require accounting and financial experts — hurt feelings are not generally actionable in a defamation claim.

If you can show damage or harm because of the statement, but the facts can be disputed, you may struggle to deliver untrue content as a matter of law.

It is complicated to remove content from Scam.com. No matter how false or misleading the information posted about you or your company, there are broad legal protections for free speech and a vibrant Internet that make removal challenging.

Section 230 of the Communications Decency Act helps protect website hosts and internet providers from liability. As we will explore below, it also encourages complaint sites that benefit from a free Internet and take little responsibility for the content published on their site.

Section 230 specifies that third-party content publishers cannot be held responsible for their users' content.

This Act protects the website's owners so that no matter what someone says about you or your business, no matter how untrue, it is not liable for these third parties' acts.

Scam.com is based on user-generated content and would likely avoid legal liability for any posts made on the site by claiming immunity under Section 230 of the Communications Decency Act.

Fair use allows the unlicensed use of copyright-protected works in certain circumstances. When someone takes your copyrighted content and uses it on Scam.com by posting the logo for your company, a screenshot of your Website, or an image of your products, they will seek to claim fair use.

Fair use generally falls into the following categories: parody, commentary or critique; news; education or teaching; research or scholarship.

• Purpose and character of the use 
  
• Nature of the copyrighted work 
  
• Amount of copyrighted material used 
  
• Effects of the used copyright

Because the posts on Scam.com would likely fall into protected categories of commentary or critique, it is challenging to remove Scam.com reports, even if there is an arguable claim that the post is utilizing copyrighted material without the copyright holder’s permission.

The Ripoff Report Verified Program is a membership program that allows use of a Ripoff Report Verified Logo and is promoted as a way to demonstrate that a business is committed “to making customers happy and keeping them that way.”

To become part of the Ripoff Report Verified Program, your business must:

• Allow an on-site inspection by a third-party verifier 
  
• Participate in an electronic interview 
  
• Make a written commitment to providing superior customer satisfaction 
  
• Make a written commitment to address all Ripoff Report complaints promptly

A DMCA notice is an effective way to take down copyright content from Scam.com, provided the content is not deemed fair use. 

You can send a notification of copyright infringement to the designated agent of the site. 

But before sending this type of notification, you will need to gather some information as outlined below.

You must also own the copyright to the content you want to be taken down; otherwise, they cannot do anything about it.

Some of the information that needs to be in the DMCA notice is:

• An electronic signature of the copyright owner
• Identification of your original content

• Description of the content you wish to take down for copyright infringement
• Your contact information – address, phone number, email address
• A written statement that you have good faith belief that the person infringing is not the owner of the copyright and has no authorization
• Another statement confirming the information is accurate under penalty of perjury

All these elements MUST be in the DMCA, or it could get overlooked or automatically denied. Visit copyright.gov to see a more detailed list and more detailed requirements. You can also search the DMCA Designated Agent Directory to help you find the right agent at Scam.com to send the DMCA notice. That agent will then handle the removal of the website’s infringing content.

Make sure to double-check through everything before sending it and consider seeking a second opinion. Reputation management services online are a great option if you do not know what you are doing. They can help to avoid expensive legal fees that would come with using a lawyer.

The website administrator offers the following encouraging note for people seeking to remove a post on Scam.com: “You will find ‘Report’ links in many places throughout the board. These links allow you to alert the board staff to anything which you find to be offensive, objectionable or illegal.”

However, with few exceptions, Scam.com will NOT remove a post absent a court order.

Ultimately, you may choose an online reputation management company to help remove content from Scam.com.

Reputation Rhino has an experienced team of legal, public relations, marketing, and technology experts and we have helped thousands of people protect and defend their online reputation from online complaint sites like Scam.com.

Ask about our 100% money-back guaranteed removal service for Scam.com.