PissedConsumer.com is a popular consumer advocacy and customer complaints Website. It is one of the most popular customer complaint sites online, with 1.2 million customer reviews of 74,000 different companies. The site attracts 3.5 million visitors monthly.
PissedConsumer.com is a social consumer advocacy website where people can share consumer complaints and feedback with others. Visitors can also research companies, products, and services before making important purchasing decisions. Business solutions are available to help companies protect their reputations by responding to, and resolving, problems reported in consumer complaints.
Pissed Consumer complaints are divided into categories including:
Consumers can anonymously share the problems they have experienced with certain companies.
Consumers can also type a lengthy post all about their experience with that company and give them a rating out of 5 stars. Not all consumer review websites allow people to post videos, so this is a feature unique to PissedConsumer.
PissedConsumer also allows you to compare companies, ask questions about the reliability of these companies, and keep track of business calls. It has a lot more features than most other customer review websites. It can prove useful for learning about which companies are the best compared to their competitors and which companies you should avoid at all costs.
Consumer complaints published on PissedConsumer.com include:
The downside to any anonymous consumer complaints site is that you never know who is being truthful with their reviews. Anyone can submit a post and deliberately make a company look bad but lie or exaggerate about their bad experience. Former employees or jealous competitors can take advantage of unsuspecting readers by posting negative content about any company.
All it takes is one bad review to turn customers away from your company, so it is critical to do what you can to remove any false or defamatory online reviews.
Online defamation (also called cyber libel) is very common in the internet community amongst consumers. Individuals utilize consumer reporting websites to post about a company inaccurately. They claim to be a customer and pretend as though they were ripped off or treated poorly while using the company. It is unclear why people do this, but sometimes it is an attempt to steer customers away from the business. Some competitors may even use this strategy to get more customers for themselves.
You never know who is posting online, so if you can prove that someone commits online defamation toward you, there are a few ways to get posts taken down on sites like PissedConsumer.
Phony reviews only count as online defamation if the targeted company can prove that the person posting had malicious intent. If you can show that the poster was trying to ruin your reputation through false statements, it will count as online defamation, and you can then get a court order for the removal of the content. Take the court order and submit it to the appropriate website (PissedConsumer.com, for example), and they must remove the offending post immediately.
PissedConsumer does not check for fake reviews. PissedConsumer, along with other review websites that host user-generated content, is usually not liable for what people say in their written reviews. Although there are other options for removal, one of the most popular ways to remove content from Pissed Consumer is to file a “John Doe” legal action, and if successful, submit the court order to PissedConsumer.
With some notable exceptions, Website hosts and Internet Service Providers (ISPs), such as PissedConsumer.com, are not liable for content posted by others. Even if what they post is questionable, or defamatory, the site does not have a legal obligation to take any action, unless compelled to do so by a court order. Section 230 of the Communications Decency Act tries to achieve a balance between constitutionally protected free speech and protections for technology companies to protect innovation and support the growth of the Internet as a communications medium.
Refer to section 230 of the Communications Decency Act to learn more about the exact details since it can get in the way of getting rid of the content you want the website to remove.
Fair Use is a legal doctrine that promotes freedom of expression. Fair Use allows the use of copyrighted content with certain limitations. Not all copyrighted content qualifies as Fair Use. When a court determines what is Fair Use, it all depends on the type of situation and how someone wants to use that copyrighted content.
There are traditionally four factors used to determine whether the content is “fair use:
Of course, every example of Fair Use is different, and it entirely depends on the specific facts and circumstances of each case. It is advisable to consult with an attorney or reputation management company to evaluate the likelihood of success of your copyright claim.
Pissed Consumer complies with the Digital Millennium Copyright Act (DMCA) by responding to notices of alleged infringement that comply with the DMCA and other applicable copyright laws. A DMCA is the best way to remove copyrighted content from PissedConsumer.com, or from any website.
You can submit a DMCA takedown notice to PissedConsumer.com to get copyright-protected content taken down.
However, Pissed Consumer states clearly on their Website that they “often find such claims [alleging a copyright violation] lacking in merit… PissedConsumer.com is of opinion that content appearing on its website lies within the limitations and exceptions to the U.S. copyright law known as ‘fair use.'”
If you submit a valid DMCA to Pissed Consumer and they do not take action, you should consult a reputation management service.
There are several ways to remove a review or post on PissedConsumer.com.
Pissed Consumer will remove content from their website if they receive a court order requiring removal. The following steps are generally required in order to obtain a valid court order:
Pissed Consumers will remove, redact and/or change the content on their website based on a decision by an LVP Arbitrator. The Legitimacy Verification Program (“LVP”) is an optional alternative dispute resolution program to determine whether a customer review or complaint complies with the site’s Terms of Service.
The review process may take several weeks and costs at least $1,200.
There is no guarantee the Arbitrator will agree with your conclusion, and there is no refund or appeals process, so this option may not make sense for most businesses.
Pissed Consumer will also allow businesses and individuals to request removal of content posted on the site due to the following reasons:
Reputation Rhino has an experienced team of legal, public relations, marketing, and technology experts.
We can remove a post on PissedConsumer.com.
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