ComplaintsBoard.com began way back in 2004 and is one of the oldest customer complaint websites in the world. It is free to use and individuals can post anonymous complaints about individuals and companies for others to see and read.
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ComplaintsBoard.com is a popular online platform you can use to post complaints related to specific businesses in an effort to get a response from the company. Not only does it help people receive the help they may need with a problem a company, but it also helps others know whether they should trust a particular company.
Some of the most common customer complaints include:
While protecting and educating consumers are some of the goals of ComplaintsBoard.com, a negative review can destroy the reputation of an individual or a business.
A user of ComplaintsBoard can easily misuse the platform to spread false accusations about a business. People see bad complaints, and it makes them less likely to choose that company compared to a competitor. Complaints can damage the reputation of a business, which is why it is important to remove false or defamatory complaints as quickly as possible.
Online defamation is the action of sharing false and unprivileged statements to harm someone’s reputation. Defamation can take place via e-mail, message boards, blogs, chatrooms, and on Web sites, such as ComplaintsBoard.com.
According to recent research about the impact of online reviews, one negative review drives away 22% of prospects, around 30 customers. Three negative reviews drive away customers by 59.2%. More than four negative reviews increase your lost customers to 70%. However, not all negative reviews are considered online defamation or cyber libel.
For a complaint to qualify as online defamation (also called cyber libel), it would need to include a false statement of fact that harms the reputation of the business. You must prove how the statements hurt your reputation. If the allegations are true, although they may be embarrassing or harmful to your business, the truth is an absolute defense.
Some websites allow people to post complaints about specific persons, not just businesses, in which case online defamation would apply as well. However, on ComplaintsBoard, it focuses on businesses, products, and services.
Section 230 of the Communications Decency Act protects freedom of expression and innovation on the Internet. Internet Service Providers and Website owners are generally protected from legal liability for content posted by others. When the Internet first started, section 230 did not exist, and website hosts were at risk of liability for the content posted by others, and few companies would have assumed such as risk. We would not have Facebook, Twitter, Instagram or Reddit without the protections outlined in the Communications Decency Act.
For damaging false or defamatory posts, ComplaintsBoard has taken the position that “[it] is not legally responsible for the complaints that are posted, even if those complaints contain remarks that are defamatory.” In addition, “No conclusions are drawn by ComplaintsBoard.com, as to content validity. ComplaintsBoard.com does not edit or censor posted messages or investigate them for accuracy.”
While you can hold the original poster responsible for his or her false statements, you would need to sue the individual (who has usually chosen to remain anonymous) and then present a court order to Complaints Board to compel the removal of the post.
This process may take a very long time and will often require the assistance of a qualified attorney.
Posts that involve copyright infringement may be easier to remove since ComplaintsBoard provides all their legal information on an easy to access page, as well as contact information for their DMCA agent. However, as described in further detail below, the doctrine of “fair use” may make it difficult to assert a successful copyright violation.
Fair Use also protects freedom of expression. But instead of protecting the website host, it protects people who wish to use copyright content for creative reasons, commentary, or criticism. When an image, video, or other protected content falls under the doctrine of Fair Use, anyone can use it as long as they follow the specific guidelines governing Fair Use, such as not claiming the copyrighted content as their own.
An effective way to request the removal of a post from ComplaintsBoard that infringes on your copyright is to use The Digital Millennium Copyright Act (DMCA) and submit a DMCA notification to Complaints Board. A DMCA takedown notification informs the website that they must remove specific content on the grounds of copyright infringement.
You can use an attorney or an online reputation management company to assist with filing a DMCA complaint and submit to the designated DMCA agent for ComplaintsBoard.com for removal of the content.
ComplaintsBoard.com has the contact information on their DMCA page for their designated agent. A DMCA notice must generally include the following elements:
ComplaintsBoard.com will not generally remove a customer complaint unless they receive an officially signed court order. A court order will require filing a lawsuit and a judgment against the individual(s) who posted the content on Complaints Board.
If successful, a valid court order would affirm that the content is defamatory and the court order would be submitted to Google and other search engines, as well as to ComplaintsBoard.com, which will remove the offensive content.
Reputation Rhino has an experienced team of legal, public relations, marketing, and technology experts and we can help you remove a post on Complaints Board — quickly and permanently.
Ask about our 100% money-back guaranteed removal service for ComplaintsBoard.com.
ComplaintsBoard is an online consumer complaint resolution center that’s been in operation since 2004. Complaints are cataloged by company name, so it’s easy to see if criticism of your business has been posted. Businesses are given the opportunity to address complaints and resolve issues. However, a complaint on ComplaintsBoard can severely damage a reputation.
It can be very difficult to remove a complaint from ComplaintsBoard. The company has stated that they are not legally required to remove complaints, even if they’re defamatory. Your best chances for removal are to contact the person who’s posted the complaint; however, that can be problematic since anonymity is protected there. Even if you can reach them, you will likely need the assistance of an attorney and ComplaintsBoard will not remove it without a court order. We recommend hiring an online reputation management company that offers a ComplaintsBoard removal service that offers a money-back guarantee.
It is unclear who owns ComplaintsBoard, which complicates the deletion process. ComplaintsBoard has been sued for copyright infringement, has lifted reviews from other review sites (which can be detrimental for businesses because then there are two negative reviews instead of one), and they have also been accused of demanding compensation for the removal of reviews. You may start by contacting the person who’s posted the review (if you can identify them), use DMCA (Digital Millennium Copyright Act) laws if copyright infringement is present, hire an attorney, and contract with a ComplaintsBoard review removal service that will return your fee if they’re not successful.