Yelpers have written more than 108 million reviews by the end of Q2 2016. Yelp uses automated software to recommend the most helpful and reliable reviews for the Yelp community among the millions we get. The software looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.
A recent lawsuit and subsequent ruling over whether or not negative posts on Yelp about a law firm should be removed, are causing a free speech debate and raising the eyebrows of the likes of Microsoft, Facebook and others.
Two years ago, a judge ruled the posts removed and some technology industry pundits worry that this particular “ruling against Yelp could stifle free speech online.” Lawyers for the law firm are surprised by the outrage and have said that the case is about removing posts that “lie” on Yelp –which would not affect users’ abilities to draft negative or positive reviews. [Read more…]