Todd William

The resounding reaction to receiving negative reviews from clients is typically upset, anger, disgust, or confusion for most business owners. Maybe a bit of all those feelings really. However, even when something negative is stated, you still have the power to control the narrative around your online reputation. It’s Not the End of the World… […]

Imagine a brand new patient enters your well-known clinic on one of your busiest days of the year, or when you are understaffed… or just when something chaotic occurs in the office. How would you expect them to feel as they walked in? Startled? Uneasy? Disgusted? Scared? Any of those feelings could be expected of